Hey babes, see if the answer to your question is below and if not send us a note to firstname.lastname@example.org. We'll get back to you asap 😉.
Q: Where do you ship?
A: We ship worldwide (with some exceptions)!
Q: When will it arrive?
A: You know the drill: once your order is processed, please allow 5-7 business days to recieve your order.
Q: How much does shipping cost?
A: For shipping wiithin the US, there is a $4.35 flat rate. Input your address before checkout to see shipping rates to your country. If your country doesn't show, contact us for your special rate :)
Q: How do I change my shipping address?
A: Shoot us an email ASAP at email@example.com! We ship out orders by 3pm, so if you notify us in time, we will totally make sure your information gets updated.
Q: Do you offer expedited shipping?
A: For sure - when you preview shipping rates after entering your address, just select expedited then.
Q: Where is my package?
A: It hasn't arrived? *ghasp* We're on it. Email us at firstname.lastname@example.org ASAP with "help" in the subject line. Your order number would help, too.
Q: How can I cancel or make changes to an order placed?
A: Again, just shoot us an email at email@example.com. We will do our best to help out :)
Q: How can I check the status of my package?
A: We're impatient too, we get it. But no worries - once your order is placed, you'll recieve a confirmation with tracking information.
Q: Can I have my products gift-wrapped?
A: We hate to say no, but no :(
Q: Do Laqa products expire or go bad?
A: Unfortunately, all makeup expires :( It sucks, we know. Laqa products have a two-year shelf life.
Q: Do you test on animals?
Q: Are your products vegan?
A: Some, yes. The others contain beeswax - which is natural and safe and healthy and great, but should not be labeled as vegan.
Q: Are your products paraben-free?
A: Almost all of them are, yes! To double check, confirm on the product pages themselves for exact details.
Q: Can I get samples?
A: Sorry! So that we can offer our customers the lowest prices possible, we have to refrain from offering samples at this time.
RETURNS AND EXCHANGES
Q: What's your return policy?
A: We hope you love your Laqa products! But if it's not the right fit, you will recieve a full refund if you send your product(s) back within 30 days to: Laqa & Co ATTN: Returns, 69 Ludlow Street, New York, NY, 10002
Q: What's your exchange policy?
A: Sorry! No exchanges. Only returns.
Q: When can I expect my refund?
A: As soon as we recieve the return on our end, we will issue your refund. And yes, you'll recieve an email.
Q: Help! My item arrived damaged/incorrect.
A: No way - that's not cool. Email us as firstname.lastname@example.org. We will resolve this ASAP for you.
Q: Is my payment secure?
A: Duh. Nothing to worry about. We never save your information in our system.
Q: What should I do if I recieve an error message during checkout?
A: Either check your card to make sure the funds are available, try one more time, or shoot us an email.