Hey babes, see if the answer to your question is below and if not send us a note to email@example.com. We'll get back to you asap 😉.
Q: Where do you ship?
A: We ship worldwide with some exceptions. $4.35 flat rate rate shipping is available in the US only. Inputting your address at checkout will allow you to see rates for your country before you purchase. If you don't see your country listed you may contact us for special rates.
Q: How long will my order take to get to me?
A: US flat rate will take 1-5 business days. You should receive a tracking number shortly after you place an order. If you do not receive a tracking number in 24 business hours please check your spam mail box first and then email us at firstname.lastname@example.org.
Q: How much does shipping cost?
A: Flat rate shipping in the USA is $4.35. International shipping varies by country. Inputing your address at checkout will allow you to view international rates before you purchase. You can get free shipping in the US by spending $30, or $75 for international.
Q: How do I change my shipping address?
A: Email us ASAP. We strive to ship orders out by 3pm that business day so please let us know if there is an error right away. Our customer service team is tight with the shipping team so we usually can correct it right away.
Q: Do you offer expedited shipping?
A: We do! Enter your address to see what options we have.
Q: I live in Europe or Australia and I kind of need it now!
A: Unfortunately we don't offer expedited international shipping, but we’re working on it!
Q: Where is my package?
A: So sorry babe! Drop us a line at email@example.com with your order number and we can help you out right away.
Q: Where are you located?
A: Downtown New York City
Q: I have sensitive skin! Can I use Laqa’s products?
A: Laqa uses the best of the best ingredients, and free of nasties and irritants. We try our products on all the babes in the office before we launch them. That said, everyone's skin is very different so please discontinue any product that irritates you immediately and contact a doctor as soon as possible.
Q: Do Laqa’s products expire or go bad?
A: All makeup products expire, and if someone says they don’t they’re lying. Our products have a two year shelf life.
Q: Do you test on animals?
A: Absolutely not! The three dogs in the office won’t allow it and neither will we.
Q: Are your products vegan?
A: Some of them are and some of them contain beeswax which is a natural and safe product but should not be listed as vegan. We've opted to use beeswax instead of petrochemical derivatives because we think it's safer and healthier. A product will say “Vegan” on the page if it falls into this category.
Q: Can I get samples?
A: In order to keep our prices low we aren’t able to offer samples, but of course you can return someone if you don’t love it.
RETURNS & EXCHANGES
Q: What's your return policy?
A: You may return any product within 30 days of purchase. Email firstname.lastname@example.org with "return" in the subject line and we’ll help you out.
Q: What's your exchange policy?
A: You may exchange any product within 30 days of purchase. Email email@example.com with "exchange" in the subject line and we’ll help you out.
Q: When can I expect my refund?
A: We will process it 1-3 business days after we receive your returned product and send you an email confirmation. Please allow up to 14 days for your bank or credit card company to post it to your account.
Q: How do I exchange a gift?
A: If your gift-giver purchased it from us, you should email us at firstname.lastname@example.org with the words "gift return" in the subject line. We will look up the order and send you a return code.
Q: Help! I received the wrong color or my item arrived damaged.
A: Omg let’s fix this asap! Accidents happen but we will make it right. Please email us a pic of the broken or incorrect product to receive a return code and shipping label.
Q: What forms of payment do you accept?
A: We accept Visa, Master Card, American Express, JCB and Discover debit and credit cards as well as Paypal.
Q: Is my payment secure?
A: Yes. We never store our customer's credit card info.
- My payment was rejected. What do I do?
A: Ugh oh! please check that your billing information is correct on your submission. If it is please contact your credit card company.
Q: Can I change my payment method after my order is submitted?
A: Please contact us ASAP. If your product has shipped you cannot change your billing info.