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Frequently Asked Questions

Hey babes, see if the answer to your question is below and if not send us a note to customerservice@laqaandco.com. We'll get back to you asap¬†ūüėČ.

SHIPPING

Q: Where do you ship?

A: We ship worldwide (with some exceptions)!

Q: When will it arrive?

A: You know the drill: once your order is processed, please allow 5-7 business days to recieve your order.

Q: How much does shipping cost?


A: For shipping wiithin the US, there is a $4.35 flat rate. Input your address before checkout to see shipping rates to your country. If your country doesn't show, contact us for your special rate :)

Q: How do I change my shipping address?

A: Shoot us an email ASAP at customerservice@laqaandco.com! We ship out orders by 3pm, so if you notify us in time, we will totally make sure your information gets updated.

Q: Do you offer expedited shipping?

A: For sure - when you preview shipping rates after entering your address, just select expedited then.

 

 

 

MY ORDER

Q: Where is my package?

A: It hasn't arrived? *ghasp* We're on it. Email us at customerservice@laqaandco.com ASAP with "help" in the subject line. Your order number would help, too.

Q: How can I cancel or make changes to an order placed?

A: Again, just shoot us an email at customerservice@laqaandco.com. We will do our best to help out :)

Q: How can I check the status of my package?

A: We're impatient too, we get it. But no worries - once your order is placed, you'll recieve a confirmation with tracking information.

Q: Can I have my products gift-wrapped?

A: We hate to say no, but no :(

PRODUCTS

Q: Do Laqa products expire or go bad?

A: Unfortunately, all makeup expires :( It sucks, we know. Laqa products have a two-year shelf life.

Q: Do you test on animals?

A:Never ever.

Q: Are your products vegan?

A: Some, yes. The others contain beeswax - which is natural and safe and healthy and great, but should not be labeled as vegan.

Q: Are your products paraben-free?

A: Almost all of them are, yes! To double check, confirm on the product pages themselves for exact details.

Q: Can I get samples?

A: Sorry! So that we can offer our customers the lowest prices possible, we have to refrain from offering samples at this time.

RETURNS AND EXCHANGES

 

Q: What's your return policy?

A: We hope you love your Laqa products! But if it's not the right fit, you will recieve a full refund if you send your product(s) back within 30 days to: Laqa & Co ATTN: Returns, 69 Ludlow Street, New York, NY, 10002

Q: What's your exchange policy?
 

A: Sorry! No exchanges. Only returns.

Q: When can I expect my refund?

A: As soon as we recieve the return on our end, we will issue your refund. And yes, you'll recieve an email.

Q: Help! My item arrived damaged/incorrect.

A: No way - that's not cool. Email us as customerservice@laqaandco.com. We will resolve this ASAP for you.

PAYMENT

Q: Is my payment secure?

A: Duh. Nothing to worry about. We never save your information in our system.

Q: What should I do if I recieve an error message during checkout?

A: Either check your card to make sure the funds are available, try one more time, or shoot us an email.